Refund policy.

Hub subscription payments

You may contact us within 24 hours of a subscription payment to request a refund for that payment. We will review the request and respond with our decision.

After 24 hours, subscription payments are generally non-refundable, except where a refund is required by applicable law or where Lynxio Studio approves an exception at its discretion.

Cancelling a subscription stops future billing. It does not automatically refund the current billing period; access normally continues until the end of the period you have paid for.

If Lynxio Studio terminates your subscription, we may determine an appropriate refund or credit depending on the circumstances.

Custom studio projects

Studio projects generally use a 60/40 payment structure: a 60% deposit before work begins and 40% on completion.

• Before project work has commenced, you may request cancellation and we will review the deposit for refund based on any work, resources or third-party costs already committed.
• Once project work has commenced, the 60% deposit is non-refundable. It covers project initiation, planning, design and development work, resources and committed capacity.
• The final 40% is due on completion of the agreed work and before final deliverables, production credentials, source files or other handover materials are released. It is not automatically refundable once the agreed work has been completed.
• Amounts due for work already completed remain payable if a project is cancelled part-way through.

If we materially fail to deliver the agreed service, the matter will be reviewed and resolved based on your specific project agreement and applicable law.

What this policy does not do

Nothing here removes rights you have that cannot legally be excluded. Lynxio Studio does not offer any blanket refund guarantee period on Hub plans or studio services; refunds are handled only as described above.

How to request a refund

Email hello@lynxiostudio.com with the payment date, the amount, and the plan or project it relates to. Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer.