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Customer Support Systems

Multi-channel support infrastructure — AI first response, human handoff, and a knowledge base that keeps improving.

Who it’s for

  • Businesses with slow first-response times
  • Teams handling repetitive questions
  • Companies supporting customers across channels

What we build

  • Website and WhatsApp support agents
  • Knowledge bases and FAQ automation
  • Ticketing and routing workflows
  • CRM integration and conversation history
  • Support analytics

Packages

Starting points, not fixed products.

Prices are shown in USD with a ZAR reference. Final project pricing depends on scope and complexity.

STARTER

From

$495

≈ R9,300

Best for

Instant answers on your website

A trained website assistant that resolves the common questions and captures the rest.

  • Website support chatbot
  • FAQ knowledge base
  • Automated responses
  • Lead capture
  • Basic analytics
  • Human handoff

PROFESSIONAL

Recommended

From

$1,250

≈ R23,400

Best for

Support across web and WhatsApp

An AI support agent with real business knowledge, routing and CRM visibility.

  • AI support agent
  • Website + WhatsApp
  • Business knowledge training
  • Conversation history
  • Lead qualification
  • Automated routing
  • Human handoff
  • Support analytics
  • CRM integration

CUSTOM

From

$3,000+

≈ R56,100

Best for

High-volume, multi-channel operations

A full support stack across voice, chat, email and WhatsApp with custom workflows.

  • Multi-channel support
  • AI agents
  • Voice support
  • WhatsApp automation
  • Email support automation
  • Ticketing
  • CRM integration
  • Knowledge base
  • Advanced analytics
  • Custom workflows

Indicative pricing. Timelines, integrations and content requirements are confirmed during scoping.

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Sales Systems

Service questions

How the studio works.

Scope, pricing, timelines and ownership — the things worth knowing before we talk.

How is a project priced?

Every discipline lists a starting price for a Starter, Professional and Custom scope. The listed figure is a starting point — the final cost depends on scope, number of pages or screens, integrations and content requirements, and it is fixed in writing before work begins.

How long does a project take?

A first launch-ready phase typically runs two to six weeks, depending on the discipline. Identity work and single-page sites sit at the shorter end; multi-screen products, e-commerce builds and AI systems sit at the longer end. You get a dated schedule with your scope.

Can I combine several services?

Yes — most engagements do. Brand, website, e-commerce and automation are frequently delivered together as one programme so the strategy, design language and data model stay consistent instead of being stitched together later.

Do you work with businesses outside South Africa?

Yes. The studio works remotely with clients internationally. Pricing is quoted in USD with a ZAR equivalent shown for local clients, and calls are scheduled to suit your timezone.

Who owns the work once it is delivered?

You do. On final payment, full ownership of the design files, source code and accounts transfers to you, along with the documentation needed to run or extend the work with any team.

What happens after launch?

You can take the work in-house with handover documentation, or keep the studio on a retainer for ongoing design, development, content and optimisation. There is no lock-in either way.

Two ways to work
with Lynxio.

Need a digital solution?

Tell us what you're building.

Lynxio Studio designs, builds and automates digital systems — brand, website, app, e-commerce, CRM, support, sales and AI — as one engagement.

Run a service business?

Run your business from one connected workspace.

Lynxio Hub gives agencies, studios, consultants and freelancers CRM, projects, a client portal, invoicing, meetings and outreach in one platform.

Hub is a separate application at hub.lynxiostudio.com. Sign in to Hub